Emporium Showbags Frequently Asked Questions

FAQs

What's your showbag return & exchange policy?

As the Royal Shows are a limited time event, sales are final and we cannot accept change of mind returns.

We want you to be satisfied with your purchase so if you have a faulty item or showbag, we encourage you to bring it to our attention at the Emporium Showbags stand while you are still attending the show.

Otherwise, please email a photo of your issue and proof of purchase to hello@emporiumshowbags.com.au within 30 days of your purchase and we'll gladly sort it out.

I missed out on a showbag at the show

We sincerely apologise if a showbag was not available during your visit to the Emporium Showbag stand.

Our team works tirelessly each night to replenish stock, ensuring everything is ready for each show day. We promise we pack our backrooms to full capacity to meet demand!

However, sometimes a showbag is very popular and can sell out by late afternoon or in the final days of the event. We always recommend making your showbag purchases early in the day to avoid disappointment.

Can I buy these showbag items separately?

Can I swap items between showbags?

Can I pre-buy showbags and pick up later?

I received a different item in my showbag

Please note some items packed in our showbags can vary by type or colour or flavour but they will have the same or higher recommended retail price.

If your choice item was not available, we will offer you an alternative choice item before you agree to purchase.

For any other enquires, please bring it to our attention at the Emporium Showbags stand or email hello@emporiumshowbags.com.au immediately.

Why do the items change between shows?

How can I apply to work at the Emporium Showbags stand?

Have a burning showbag question?

Fill out form or email us at hello@emporiumshowbags.com.au

FAQs

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